Shipping policy
We offer international shipping via DHL Express to Europe, the United Kingdom, the United States, Australia, and Latin America. All orders are processed and shipped within 72 working hours from our warehouse in Barcelona, Spain. Please note that we do not ship to P.O. boxes.
Delivery Time
The delivery time for international orders is typically between 3 to 7 days. However, this may vary depending on local customs clearance and other factors beyond our control. Please note that we cannot be held responsible for any delays caused by local customs or any other reason.
Shipping Costs
The shipping costs vary depending on the destination country, the weight of the order, and the shipping method selected. You can find the shipping costs and estimated delivery time for your order on the checkout page, once you have entered your shipping address.
Free Shipping
We also offer free shipping for orders that reach a certain amount, depending on the country's configuration. You can find the minimum order amount required for free shipping on the checkout page, once you have entered your shipping address.
Customs and Import Duties
Please note that any customs or import duties that may be applicable in your country are your responsibility. We cannot be held responsible for any delays or issues caused by customs or import procedures. We strongly recommend that you check with your local customs authorities for information on any possible charges before placing your order.
Returns and Exchanges
If you need to return or exchange an item, please refer to our Returns and Exchanges policy for further information.
Contact Us
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at contact@renatabeauty.com